Payment methods
Online orders can be paid for immediately upon completion of the order via credit/debit card, bank transfer, QR code, Apple Pay or Google Pay.
Once the order is completed, you will be redirected to the payment gateway to make the payment. Once approved, you will receive an immediate confirmation and the order is usually shipped the next business day. The tax receipt/invoice is automatically sent electronically to the customer's email after receipt of the goods.
• By bank transfer, with the option of immediate payment via QR code. The details for the bank transfer are displayed immediately after the order is completed and sent by email. The order is dispatched only once the payment has been credited to our account. A tax receipt/invoice is automatically sent electronically to the customer’s email address upon receipt of the goods.
Bank details: IBAN CZ35 2010 0000 0028 0262 2302 EUR currency
Variable symbol: your order number
• Online payment via a payment gateway. Once you have completed your order, you will be redirected to the Comgate a.s. payment gateway to make a secure payment. Once the payment has been authorised, you will receive immediate confirmation and your order is usually dispatched the very next working day. A tax document/invoice is automatically sent electronically to the customer’s email address once the goods have been collected.
• Apple Pay and Google Pay. Once you have completed your order, you will be prompted to make a payment via your mobile banking app. Once the payment has been authorised, you will receive immediate confirmation and your order is usually dispatched the very next working day. A tax document/invoice is automatically sent electronically to the customer’s email address once the goods have been collected.
In the event of a complaint or enquiry regarding online payments via the payment gateway or Apple Pay and Google Pay, please contact Comgate, a.s., Gočárova třída 1754 / 48b, Hradec Králové.
Email: platby-podpora@comgate.cz
Tel: +420 228 224 267 https://www.comgate.eu/cs/platebni-brana
‘RobZone in harmony with nature’
We are helping to protect our forests and no longer print invoices. They are therefore no longer included in your parcel; instead, once you have received your goods, we will send you the invoice electronically to the email address provided in your order. The invoice also serves as your warranty certificate, so please keep it in a safe place.
