A great purchase also means great customer service, not only before the sale, but also after it.
Robotic vacuum cleaners have made incredible progress in recent years and have become complex products with a huge number of components and very advanced technologies. Any intervention requires a truly experienced professional. Our team of technicians is made up of exactly these people, who are ready to take care of robotic vacuum cleaners, both during the warranty period and at any time later.
Each type of robot has a surprisingly large number of components and spare parts for the layman. We constantly replenish our stock to meet the demand of our customers and service technicians who ensure the long life of Robzone robots.
Robotic vacuum cleaners are complicated products that require comprehensive diagnostics at every service. Amateur repairs are out of place here and we definitely do not recommend them. That is why we decided to keep the price of diagnostics to a minimum compared to other services, making the service check accessible to everyone, without the need for unprofessional or home interventions in the robot.
When a robot has a problem and needs to be inspected at a service center, it’s always an unpleasant situation. That’s why we strive to make things as easy as possible for our customers and offer free shipping to our service center. Email us at info@robzone.cz and we’ll send you a shipping label. Simply attach it to the package containing the robot and drop it off at the nearest Zásilkovna location. This way, the robot will reach us safely and quickly.
Has your robot vacuum run its course, and are you looking for a new one? For Robzone’s loyal customers, our TRADE-IN program offers an additional 10% discount on the purchase of a new robot. For those who have an old robot from another brand and would like to switch to Robzone, we offer an additional 5% discount. Simply send your old robot to us, and you’ll receive an immediate discount on your new purchase. We’ll dispose of your old robot in an environmentally friendly way for you.
