GENERAL TERMS AND CONDITIONS for consumers (natural persons) valid from 15.6.2026
These terms and conditions are governed in accordance with the provisions of Section 1751, paragraph 1 of Act No. 89/2012 Coll., Civil Code (hereinafter referred to as the “Civil Code”) the rights and obligations between the trading company RobZone Europe, Průmyslová 1472/11, Prague 15 – Hostivař 102 00, Czech Republic, IČ: 27430146, DIČ: CZ27430146 (hereinafter referred to as the “Seller”) on the one hand and individual consumer buyers on the other hand.
A consumer is any person who, outside the scope of their business activity or outside the scope of the independent performance of their profession, concludes a contract with an entrepreneur or otherwise deals with him.
By sending a binding order, the consumer confirms that he has read these GTC before concluding the contract, of which the Personal Data Protection Conditions, the Complaints Procedure, information on transport and the Instructions for Use, located on the website www.robzone.com, form an integral part. He confirms that he has read them and expressly agrees to them, as amended valid and effective at the time of sending the order.
I. Conclusion of the contract
1. The contract between the consumer and the seller is concluded by the delivery of the confirmation of receipt of the order by the seller.
2. If the buyer needs to change his order or purchase contract after the moment of confirmation by the seller or the conclusion of the purchase contract, this change is possible only after mutual agreement between the buyer and the seller.
3. All presentation of goods placed in the web interface of the store is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods. The provisions of Section 1732, paragraph 2 of the Civil Code do not apply.
II. Purchase price
III. Reservation of ownership
The ownership of the goods is transferred to the consumer upon payment of the full purchase price, including the price for transportation and handover of the goods.
IV. Delivery of goods
1. The seller delivers the goods to the buyer by the chosen local transport company to the address specified by the buyer in his order
2. Delivery of goods to the territory of a country other than the available countries must be agreed individually in the form of email communication, including the price for delivery of the goods. In such a case, the price for delivery of the goods will be agreed in one of these forms and the price rate for delivery of the goods always stated on the robzone.com website will not apply.
3. Delivery of goods is only carried out on working days. When delivering goods based on orders where the goods are to be shipped or can be shipped on a Saturday, Sunday, or public holiday, the goods will be shipped on the first following business day.
4. Goods delivered via a carrier are always packed by the seller in protective packaging in the usual manner to prevent damage to the goods, where the protective packaging used, or their printing or description, may not correspond to the delivered goods. The delivered goods are always identified by a label on the protective packaging, which informs the buyer about the contents of the shipment.
5. In the event of refusal to accept goods sent via a carrier based on a valid order confirmed by the seller for reasons other than legal ones, or failure to provide sufficient cooperation to the buyer to complete the delivery of the goods, the seller is entitled to demand compensation from the buyer for reasonably incurred costs, in particular the storage fee, which is determined in accordance with applicable legal regulations, and transport costs, including the costs of repeated delivery of the goods. The shipping costs are determined by the contracting parties at the amount of 15 EUR and the contracting parties consider this amount to be reasonable.
V. Withdrawal from the purchase contract and its cancellation
1. The parties may at any time, based on mutual agreement, cancel the purchase contract already concluded between them. Such an agreement may only be in text form, and may be concluded either as a separately signed agreement on the cancellation of the purchase contract, or in the form of demonstrable email communication between the parties, when one of the parties requests the cancellation of the purchase contract, and the other party accepts this, in which case the conditions for the cancellation of the purchase contract will also be agreed between the parties.
2. In the event that at the moment of the parties' will to cancel the purchase contract by such a mutual agreement the buyer already has the ordered goods at his disposal, it is possible to conclude this agreement only in writing with the simultaneous handover (return) of these goods to the seller, in the same condition as the condition in which the buyer received these goods from the seller.
3. In the event that the goods ordered by the buyer cannot be delivered, and the seller's performance thus becomes impossible due to the fault of a third party or the unavailability of such goods caused not directly by the seller, the seller may withdraw from the contract. In the event of partial impossible performance, the seller may withdraw from the contract only to the extent of this impossible performance.
4. In the event of a delay by the seller in fulfilling his obligation, i.e. in particular with the delivery of the goods, the consumer has the right to withdraw from the purchase contract if the seller fails to fulfill his obligation even within a reasonable additional period.
These provisions do not affect the consumer's right to withdraw from the contract within 14 days from the date of receipt of the goods in the case of distance contracts.
VI. Withdrawal from the purchase contract within 14 days from the date of receipt of the goods
The buyer acknowledges that, according to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the supply of goods that have been modified according to the buyer's wishes or for his person, from the purchase contract for the supply of goods that are subject to rapid deterioration, as well as goods that have been irretrievably mixed with other goods after delivery, from the purchase contract for the supply of goods in a closed package that the consumer has removed from the package and cannot be returned for hygiene reasons, and from the purchase contract for the supply of audio or video recordings or computer programs if their original packaging has been damaged.
2. Unless this is the case referred to in paragraph 1 or another case where withdrawal from the purchase contract is not possible, the buyer has, in accordance with the provisions of Section 1829 paragraph 1 of the Civil Code, the right to withdraw from the purchase contract, within fourteen (14) days from the receipt of the goods, and in the event that the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. To withdraw from the purchase contract, the buyer can use the online form provided by the seller, which is an annex to the terms and conditions. The buyer can send the withdrawal from the purchase contract, among others, to the address of the seller's premises or to the seller's e-mail address info@robzone.com.
3. In the event of withdrawal from the purchase contract according to paragraph 2, the purchase contract is cancelled from the beginning. The goods must be returned to the seller within fourteen (14) days from the withdrawal from the contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even in the case where the goods cannot be returned by regular mail due to their nature.
4. In the event of withdrawal from the contract pursuant to paragraph 2, the seller shall return the funds received from the buyer within fourteen (14) days of the buyer's withdrawal from the purchase contract, in the same way as the seller received them from the buyer. The seller is also entitled to return the performance provided by the buyer when the goods are returned by the buyer or in another way, if the buyer agrees to this and no additional costs are incurred by the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the funds received to the buyer before the buyer returns the goods or proves that he sent the goods to the entrepreneur.
5. The buyer is liable to the seller for any decrease in the value of the goods that has arisen as a result of handling the goods other than for testing, in a similar manner and to the extent as in a brick-and-mortar store. The decrease in the value of the goods in this case is usually:
1st stage = Replacement of damaged accessories (e.g. side brushes, filters, mop) = 15 EUR
2nd stage = Replacement of damaged accessories and damaged parts of the vacuum cleaner (e.g. scratched cover) = 35 EUR
3rd stage = Replacement of damaged accessories and damaged parts of the vacuum cleaner and base (models with all-in-one station) = 65 EUR
The reduction in the value of the goods shall be billed to the authorized buyer and offset against his claims against the seller.
6. Until the buyer takes over the goods, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller shall return the purchase price to the buyer without undue delay, in cashless form to the account designated by the buyer.
7. If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with a termination condition that if the buyer withdraws from the purchase contract, the gift contract regarding such gift shall cease to be effective and he shall be obliged to return the gift provided to the seller together with the goods
VII. Contradiction with the purchase contract
The seller is responsible to the buyer that the goods are free from defects upon acceptance. In particular, the seller is responsible to the buyer that at the time the buyer accepted the goods:
- the goods have the properties agreed upon by the parties, and if there is no agreement, they have the properties that the seller or the manufacturer described or that the buyer expected with regard to the nature of the goods and on the basis of the advertising carried out by them,
- the goods are suitable for the purpose for which the seller states its use or for which goods of this type are usually used,
- the goods correspond in quality or design to the agreed sample or template, if the quality or design was determined according to the agreed sample or template,
- the goods are in an appropriate quantity, measure or weight and the goods comply with the requirements of legal regulations.
If the defect becomes apparent within 12 months of acceptance, it is considered that the item was defective upon acceptance.
VIII. Complaints
1. Matters related to complaints, the procedure for complaints, and discrepancies between ordered and actually delivered goods are resolved by the Seller's Complaints Procedure, the content of which the consumer is obliged to familiarize himself with at the time of concluding the purchase contract and the content of which is published on the Seller's website.
2. The goods subject to a complaint must not be soiled beyond the scope that corresponds to normal wear and tear and prevent the repair of the goods. In the event that the Seller assesses the goods as soiled beyond the scope that corresponds to normal wear and tear, the Seller will clean the claimed goods at the expense of the Consumer.
IX. Liability for defective performance
1. The period for exercising rights from defective performance for goods is two years, in the case of batteries, the service life is six months.
During this time, the Buyer is entitled to claim defects in the goods from the Seller, in accordance with the General Terms and Conditions, relevant legal regulations and under the following conditions set out in these procedures.
2. The seller is not liable for damage to the goods caused by incorrect installation or use or combination of the goods with other goods, if the installation instructions or instructions given by the manufacturer of the goods or the seller are violated, or if the goods are used in a manner that contradicts the nature and purposes of the goods.
3. Rights from defective performance also cannot be applied in cases where the goods were mechanically damaged after they were taken over by the buyer or there is wear and tear caused by normal use of the item or if this results from the nature of the item or if the goods were damaged by voltage fluctuations in the electrical network in which they were operated or if the goods were used in violation of the conditions of use in the documentation, in particular if they were excessively overloaded or modified by the buyer for a higher performance than the goods are standardly designed for. Rights from defective performance also do not apply to defects in the goods that arise from unprofessional interference with the goods. Removal or violation of original security and seal marks may be considered evidence of unprofessional interference with the goods.
- If the goods do not meet the quality requirements of Section 2161 of Act No. 89/2012 Coll. at the time of acceptance and for a period of 24 months from the date of acceptance, the buyer has the rights provided for in Section 2169 of Act No. 89/2012 Coll., i.e.:
If the item does not have the properties specified in Section 2161, the buyer may also demand the delivery of a new item without defects, unless this is unreasonable due to the nature of the defect, but if the defect concerns only a part of the item, the buyer may only demand the replacement of the part; if this is not possible, he may withdraw from the contract. However, if this is unreasonable due to the nature of the defect, in particular if the defect can be removed without undue delay, the buyer has the right to have the defect removed free of charge.
The buyer has the right to have a new item delivered or a replacement part replaced even in the case of a removable defect, if the item cannot be used properly due to the repeated occurrence of the defect after repair or due to a large number of defects. In such a case, the buyer also has the right to withdraw from the contract.
If the buyer does not withdraw from the contract or does not exercise the right to a new item without defects, to replace a part of it or to repair the item, he may demand a reasonable discount. The buyer has the right to a reasonable discount even if the seller cannot deliver a new item without defects, to replace a part of it or to repair the item, as well as if the seller does not remedy the defect within a reasonable time or if remedying the defect would cause the consumer considerable difficulties.
According to Section 2161, paragraph 5 of the Civil Code, the following applies: If a defect becomes apparent within one year of receipt, the item is deemed to have been defective upon receipt, unless the nature of the item or defect precludes this. This period does not run for the period during which the buyer cannot use the item, if he has rightfully pointed out the defect.
According to Section 2165, paragraph 4 NOZ If the buyer has rightfully objected to the seller, the period under paragraphs 1, 2, § 2165 NOZ does not run for the period during which the buyer cannot use the thing.
In the event that the buyer has a right under §1924 o.z. from defective performance, he is entitled to compensation for the costs reasonably incurred in exercising this right. However, if the buyer does not exercise this right to compensation within one month after the expiry of the period in which it is necessary to object to the defect, the court will not grant the right if the alienator objects that the right to compensation was not exercised in time.
X. Transfer of risk of damage to goods
In the case of a consumer, the risk of damage to the goods passes to the consumer at the moment of receipt of the goods from the carrier who delivers the goods to the consumer, or at the moment when the buyer is in default with the receipt of the goods.
XI. Buyers' personal data
The protection of personal data is specified in a separate agreement here: Protection-of-personal-data
XII. Delivery and communication
1. The buyer undertakes to communicate with the seller at the email and postal addresses specified in the buyer's order in the seller's online store. The buyer further undertakes to contact the seller immediately in the event of a change in these addresses to make a change to these addresses in his registration in the online store.
2. In the event that the Seller sends the Buyer a document, expression of will or other shipment by email or by post to the address provided by the Buyer, in the event of unprovable delivery of such document, expression of will and shipment, they shall be deemed to have been delivered no later than the tenth day from the date of dispatch.
3. In the event of a breach of the Buyer's obligations under this article, in particular by failure to provide the correct postal or email address or failure to contact the Seller immediately after such a change to bring the Seller's information into line with the facts, the Buyer shall be obliged to pay the Seller compensation for the damage caused. The Seller may waive this contractual penalty to the Buyer at any time, but it serves to eliminate unnecessary costs for the Seller to send documents or shipments to a non-existent address provided by the Buyer.
XIII. Dispute Resolution
Any disputes between Robzone and the Buyer may also be resolved out of court. In such a case, the Buyer - consumer may contact an out-of-court dispute resolution body, such as the Czech Trade Inspection Email: adr@coi.cz, Web: adr.coi.cz or resolve the dispute online via the European Commission platform at the following internet address: http//ec.europa.eu/consumers/odr/.
XIV. Final provisions
1. The Buyer, having familiarized himself with the entire content of these General Terms and Conditions, agrees with their content, based on his free, real and serious will. The Buyer also declares that he has also familiarized himself with the Seller's Complaints Procedure and that he also agrees with the content of this Complaints Procedure.
2. By agreeing to these General Terms and Conditions, the Buyer also declares that he is interested in purchasing goods from the Seller and concluding a valid and effective purchase contract. These General Terms and Conditions are also accessible from the internet address www.robzone.com. The Seller is entitled to supplement and amend these General Terms and Conditions in connection with changes in the applicable legislation and changes in the goods market. This change is valid upon publication on the robzone.com website.
3. The invalidity of any provision of these General Terms and Conditions or any of the contractual arrangements between the parties does not affect the validity and effectiveness of the other provisions.
4. By concluding a contract on the server www.robzone.com, the Buyer fully agrees with the wording of the robzone.com terms and conditions. The terms and conditions are valid from 15.6.2026
The above-mentioned terms and conditions also apply to legal entities and entrepreneurs who conclude a contract not within the scope of their business activities, with the exception of the entire Article VI.
In the case of an entrepreneur concluding a contract within the scope of their business activities, the conditions stated above apply, with the exception of the entire Article VI. and Article VII., with the proviso that:
The quality guarantee is agreed for a period of 1 year.
In the event of withdrawal from the purchase contract, the goods must be returned to the seller within 7 working days of sending the withdrawal from the purchase contract to the seller. The seller is obliged to refund the money within 14 days of the date of receipt of the goods by the buyer.
In the event that the buyer violates the obligation under the previous sentence, the seller, regardless of the buyer's fault, is entitled to a contractual penalty of 0.1% of the purchase price of the goods for each day of delay in returning the goods, but not more than the purchase price of these goods.
The buyer is not entitled to a refund of the price of the delivery of the goods, given that at that moment the seller has already paid the price of the transport to a third party and this transport has been carried out.
In the event of liability for defective performance, the buyer has the following rights:
If the thing does not have the characteristics set out in § 2161, the buyer may also demand the delivery of a new thing without defects, unless this is unreasonable in view of the nature of the defect, but if the defect concerns only a part of the thing, the buyer may only demand the replacement of the part; if this is not possible, he may withdraw from the contract. If, however, this is disproportionate in view of the nature of the defect, in particular if the defect can be remedied without undue delay, the buyer is entitled to have the defect remedied free of charge.
The buyer has the right to have a new item delivered or a part replaced even in the case of a removable defect, if the item cannot be used properly due to the recurrence of the defect after repair or due to a greater number of defects. In this case, the buyer also has the right to withdraw from the contract.
If the buyer does not withdraw from the contract or does not exercise the right to delivery of a new item without defects, to exchange a part of it or to repair the item, he may demand a reasonable discount. The buyer has the right to a reasonable discount even if the seller cannot deliver a new item without defects, to exchange a part of it or to repair the item, as well as if the seller does not remedy the problem within a reasonable time or if remedying the problem would cause the consumer considerable difficulties.
