My order

I need to change my order.

It is possible to change the order only if the goods have not already been handed over to the carrier.

Please send the change request to info@robzone.com and wait for confirmation.

To comply with the GDPR for correspondence, please use the email address you provided in the order.

Be sure to include in your request:

Order number
Requested change

I need to edit the issued invoice.

Please send the change request to info@robzone.com and wait for confirmation.

To comply with the GDPR for correspondence, please use the email address you provided in the order.

Be sure to include in your request:

Invoice or order number
Requested change

It is possible to change the invoice only within the month in which the invoice was issued. The following month, it is no longer possible to intervene in the invoice for accounting reasons.

Have you received my payment for the item?

We usually receive payment 1-3 business days after bank transfer and usually within 24 hours for online card payment. A confirmation email is then sent immediately.

If you did not receive an email confirming receipt of payment more than 5 days after the payment was made:

Check the SPAM folder in your e-mail box, where the e-mail may have fallen

Check the correctness of the variable symbol in the payment

Check the correctness of the bank account

Check the amount sent is correct

I need to change the delivery details.

The change can only be made if the goods have not already been handed over to the carrier. This usually means only a few hours after the order is shipped.

Please send the change request to info@robzone.com and wait for confirmation.

To comply with the GDPR for correspondence, please use the email address you provided in the order.

Be sure to include in your request:

Order number

Requested change

I don't have an invoice for the purchased goods.

The invoice (tax document) is sent automatically by email only after you have received the goods from the carrier, no later than 10 days after receipt.

If you did not receive the email with the invoice more than 10 days after receiving the goods:

SPAM folder in your e-mail box, where your e-mail could have fallen