Post-warranty service
Have you had a Robzone robotic vacuum cleaner for more than two years and is it showing a fault or it needs service?
Our technicians are ready to quickly help and provide you post-warranty service or paid repair so that you do not miss the robotic helper at home for a long time.
Authorized post-warranty service is provided exclusively by Robzone, Prague 10. So be very careful where you send your robot when entering a service request. We take no responsibility or guarantee for the work of other providers.
1. Step
Our technicians are ready to quickly help and provide you post-warranty service or paid repair so that you do not miss the robotic helper at home for a long time.
- Fill out the online form . After filling it in, press the "Send request" button to send it online directly to our service department. Then ideally print the form, sign it and attach it to the goods.
- If you need assistance filling out the claim form, call +420 226 225 030 (SK) or +40 312 251 222 (RO) (Mon-Fri 9:00 a.m. - 4:00 p.m.), where we will be happy to help you.
- After filling online forms and after sending the request, you will immediately be assigned the number of your complaint, with which please visibly mark the shipment.
2. Step
- Clean the vacuum cleaner, empty the dust bin, turn off the main switch , make sure the robotic vacuum cleaner is well dried and pack it carefully so that it cannot be damaged during transport.
- If you are also sending mops intended for wiping to the service, please wash them and dry them thoroughly.
- If you are sending a robot with an automatic cleaning station for service, pour out the water from the water tanks, wash and dry the tanks thoroughly , and then leave them open to dry for at least 24 hours. Also thoroughly dry the sponge placed in the clean water tank.
If the robot, mops or station are not completely dry before shipping, you risk residual water entering the electronic parts of the station and robot during transport and handling, the formation of mold and subsequent fatal damage. In the event that insufficient cleaning of the robot and accessories is found after taking over to the service center, a cleaning fee may be charged by the service center.
3. Step
- Send the vacuum cleaner to the address: Robzone Europe s.r.o., Průmyslova 1472/11, 102 00 Prague 15 – Hostivar, Czech Republic. Telephone contact, if your chosen carrier requires it, please enter +420 777 777 866.
In the case of post-warranty repairs, the customer is responsible for transport to the service center at his own expense. - As soon as the robot is delivered to our service center, colleagues will inform you about its acceptance and after the initial test they will contact you with a repair proposal and the price for the repair. The price for diagnostics is charged at 10 EUR, incl. VAT
Do you need to buy some accessories for your vacuum cleaner?
- Our service center does not offer direct sales of accessories. Therefore, please contact our Prague store directly with your order or use the online order in the e-shop in the "Accessories" section here .
Frequently asked questions
How should I proceed with the post-warranty repair?
If your robot has started to behave abnormally or reports an error, it will probably require a check by our technician. To send the robot to service, please follow the instructions above.
Online form for repair
Please always first fill out our online form before handing the robot over for service. This will greatly speed up the entire process of processing your application.
You can find the online complaint form HERE .
What is the condition of my repair?
You can find the current status of your repair in the email in which we regularly report about a current state. Please wait for an email from us.
How can I deliver the goods to the service center?
You can send the goods to the service center by post or any other transport company. Transport to the post-warranty repair is provided by the customer himself.
Service address for sending: Reklamace Robzone, Průmyslova 1472/11, 102 00 Prague 15, Czech Republic.
Don't forget to always have the online form filled out for the goods so that we can accept the goods. Online form HERE .
I need to change the return address after the repair is finished.
Please send the change request to service@robzone.com and wait for confirmation. To comply with the GDPR for correspondence, please use the email address you provided in the online correction form.
Be sure to include in your request:
Repair number
Requested change
Can I buy additional parts?
Spare parts and components of robotic vacuum cleaners, such as motors, wheels, displays, etc., are not sold separately. They usually require professional assembly and comprehensive diagnostics, so it is necessary to send the robot to a service center, where the repair will be carried out professionally.
You can purchase regular accessories HERE .
If you did not find the answer, write to us at info@robzone.com