Post-warranty service



Have you had a Robzone robotic vacuum cleaner for more than two years and is it showing a fault or it needs service?

Our technicians are ready to quickly help and provide you post-warranty service or paid repair so that you do not miss the robotic helper at home for a long time.

Authorized post-warranty service is provided exclusively by Robzone, Prague 10. So be very careful where you send your robot when entering a service request. We take no responsibility or guarantee for the work of other providers.



1. Step

Our technicians are ready to quickly help and provide you post-warranty service or paid repair so that you do not miss the robotic helper at home for a long time.

  • Fill out the online form . After filling it in, press the "Send request" button to send it online directly to our service department. Then ideally print the form, sign it and attach it to the goods.
  • If you need assistance filling out the claim form, call +420 226 225 030 (SK) or +40 312 251 222 (RO) (Mon-Fri 9:00 a.m. - 4:00 p.m.), where we will be happy to help you.
  • After filling online forms and after sending the request, you will immediately be assigned the number of your complaint, with which please visibly mark the shipment.


2. Step

  • Clean the vacuum cleaner, empty the dust bin, turn off the main switch , make sure the robotic vacuum cleaner is well dried and pack it carefully so that it cannot be damaged during transport.
  • If you are also sending mops intended for wiping to the service, please wash them and dry them thoroughly.
  • If you are sending a robot with an automatic cleaning station for service, pour out the water from the water tanks, wash and dry the tanks thoroughly , and then leave them open to dry for at least 24 hours. Also thoroughly dry the sponge placed in the clean water tank.

If the robot, mops or station are not completely dry before shipping, you risk residual water entering the electronic parts of the station and robot during transport and handling, the formation of mold and subsequent fatal damage. In the event that insufficient cleaning of the robot and accessories is found after taking over to the service center, a cleaning fee may be charged by the service center.


3. Step

  • Send the vacuum cleaner to the address: Robzone Europe s.r.o., Průmyslova 1472/11, 102 00 Prague 15 – Hostivar, Czech Republic. Telephone contact, if your chosen carrier requires it, please enter +420 777 777 866.
    In the case of post-warranty repairs, the customer is responsible for transport to the service center at his own expense.
  • As soon as the robot is delivered to our service center, colleagues will inform you about its acceptance and after the initial test they will contact you with a repair proposal and the price for the repair. The price for diagnostics is charged at 10 EUR, incl. VAT


Do you need to buy some accessories for your vacuum cleaner?

  • Our service center does not offer direct sales of accessories. Therefore, please contact our Prague store directly with your order or use the online order in the e-shop in the "Accessories" section here .

Frequently asked questions